Margie Barkley: ShareASale announces new help center and ticketing support system for partners

We are excited to announce ShareASale’s new Help Centre and ticketing support system. It will be available tomorrow, May 17, as part of our ongoing commitment to improving your experience on our platform.

Please be aware that we are upgrading the Help Center & ticketing support system at 3pm CT Tuesday, May 17. Access may temporarily be unavailable, but access will resume by the end of each business day. You will be emailed instructions how to access your ZenDesk account once you have completed any open support requests in the ShareASale ticketing platform.

How do I access the Help Center?

ShareASale’s new Help Center, powered by Zendesk’s award winning customer service software is an all-in one support hub that’s designed to help partners succeed. You can access videos, articles and guides, along with general guidance and optimizations, on topics such as program training, growth opportunities and industry and sector insights. You can also submit a ticket in the Help Center to receive further assistance from our experts.

You can access the Help Center by submitting a ticket

Within the ShareASale UI by selecting Help Center in the upper right-hand corner Visiting https://help.shareasale.com, and navigating to ‘Submit a request’ in the upper right-hand corner Sending an email to shareasale@shareasale.comWhat are the benefits of the new Help Center?

ShareASale’s modern Help Center speeds up our customer-first approach and makes resources more easily available for all partners. You can raise a ticket using any of the methods above if you are unable to find the answer to your question. To help us understand your request and give feedback, you will need to choose your account type. We will be able to help you more efficiently if we have more information.

Get started with the Help Center Today

Access to relevant partner resources 24/7Accelerated response timesFixed ticket fields to improve response relevanceReal-time support feedbackDirect connection to team of experts

Alexandra Forsch, President of Awin US says that “ShareASale’s new Help Center enhances our ability to deliver long-term success for clients by providing direct access expert guidance, tips and tricks on strengthening relationships with partners, as well as best practices to scale programs.” Our partners can also access the platform to quickly get answers through a dedicated article, or by a member. We are thrilled to provide yet another resource that will help you succeed in the affiliate channel.

We hope that you find the new Help Center and ticketing support feature useful and we look forward to receiving your feedback. It is available here and within the UI beginning tomorrow, May 17.

For any questions, please contact shareasale@shareasale.com

ShareASale launches new ticketing support system and partner Help Center.